Handle your multiple technologies and devices through a centralized cloud server. A simple operation process handles your tickets, configuration management, asset management, changes and releases. Everything is just a click away and you can monitor from any location. No more getting glued to your seat or the risk of missing any important updates.
Troubleshoot & Resolve
It gets easier to troubleshoot with Freshservice’s Root Cause Analysis and Preventive Maintenance rather than going through every server check up and prevent outages. An Incident ticket is raised every time an issue is reported, and you get an immediate notification with the updated details. Tickets are prioritized & resolved based on the level of urgency and importance, SLA’s make you understand the due dates and other policies to guide you. A systematic workflow will help you respond and resolve quicker than before.
Get rid of mundane tasks
Do you spend most of your time sorting through the tickets and assigning it to the right person? Make that simple! Just assign rules with Freshservice and automated tasks are created. Features like Canned Responses, Scheduler are to help you work smarter; our automated service desk will give your IT operations the helping hand that you need badly.
Reduce expense and maintenance cost
You no longer have to invest your time and money just to keep track of all your assets, costs, maintenance and depreciation. The Financial Management module will take care of it; have all your assets and vendors details in place. It gets easier to check the maintenance and repair cost incurred and the depreciation for your assets with Freshservice. Not just that, you can schedule automated tasks for all the licenses, maintenance and repairs that needs to be renewed. Solves a lot of your problems, doesn’t it?