Did you know two-third of IT admins look for a career-switch due to stress and the extra working hours they have to put in? IT Support is not considered to be one of the most boring and thankless jobs for no reason. Which is why Freshservice aims to get your agents to start enjoying their work through gamification. They earn points for every resolved ticket and bonus points for quick responses and resolutions. Maximize productivity by boosting morale through helpdesk gamification.
You are the person who knows your needs best. Which is why you need the customization option that allows you to play around with the software. Create a template that suits your business requirement, add and assign rules, set the performance standard for your support team with the SLA & you are good. Determine the time within which agents should respond and resolve tickets on the basis of ticket priorities.
Reduce your management work
No more worrying about creating reports and tracking time for every single agent. Use the auto-generated reports to see agents and team performance. Measure productivity and do a comparative analysis with ease. Keep a tab on your CI within a few clicks, on the same page. Find out your assets values and depreciation calculated to reduce your workload. Add your maintenance and installation charges and it automatically gets updated to your CI value list. All of this is easy in Freshservice.