Freshservice features to enhance your service delivery
Enable users to look up solutions from the knowledge base even before raising tickets for their issues, and let them raise requests directly from the support portal that can be customized reflect your brand's identity.
Set up simple automation functions in your online service catalog tool as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close service requests.
Identify bottlenecks, make informed decisions, monitor the web based IT service desk system performance, and improve service delivery with predefined and custom reporting capabilities.
Keep track of all your IT and non-IT assets in stock or in use in your cloud based inventory management solution. Be it contracts, hardware, software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.
Identify all the assets in your organization using the Discovery tools that automatically scan and map for all hardware and software and periodically update the asset information as well.
CMDB/ Configuration Management
Maintain a complete repository of all the assets in the organization with in-depth visibility into how they are connected to each other with an ITIL based configuration management system. Easily identify critical assets, and analyze the impact of incidents and changes.