Case studies
Case Study
Freshworks DevOps team improves CSAT to 95% with Freshservice
CASE STUDY
Freshservice helps OfficeMax deliver measurable, efficient, customer centric and ITIL aligned IT service
Case Study
Grant Broadcasters reduces open tickets by 80% with Freshservice.
Case Study
Arco achieves 96% customer satisfaction with Freshservice
CASE STUDY
canfitpro achieves 93% CSAT score using Freshservice
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Marsh & Parsons improves self service adoption by 200% with Freshservice
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Trapeze reduces ticket volume by 40% and achieves CSAT score of over 75% with Freshservice
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ESD 123 streamlines workflow with Freshservice
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Freshservice helps Centro Global Solutions achieve over 90% first call resolution
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ISG achieves 98% excellent CSAT with Freshservice
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Freshworks streamlined legal operations using Freshservice
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ISM experiences improved support with 80% CSAT
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A management consulting firm improves FCR by 50% achieving 75% CSAT
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US based destination hospitality company in love with Freshservice
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Freshservice has been one of the best tools we have ever worked with.
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French company gets drastic improvement in SLA
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Selwood Housing experiences improved customer satisfaction
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Royal Rehab saves $15,000 a year after shifting to Freshservice.
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Averda's one-stop shop for all support requests
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Veeva Systems wins big with 97% customer satisfaction
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Donvale Christian College sees 99% first call resolution
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Anne Street Partners improves customer satisfaction
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Motoroma revs up IT support for employees with Freshservice
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Currie & Brown collaborates and delivers global IT support
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How Brisbane Racing Club delivers ace IT support to their employees
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Presence of IT saves 60% of their time with Freshservice
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BAM Belgium builds centralized support process with Freshservice
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UNiDAYS gains 99% customer satisfaction with Freshservice
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Mipsmedia sees greater team collaboration with Freshservice
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How Outwood Grange automated their service desk
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M&C Saatchi sees 300% increase in self-service with Freshservice
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Standardizing processes and simplifying work with Freshservice
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INCAE's service desk satisfaction with Freshservice
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Chargebee leaps to Freshservice for DevOps management
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Freshservice has changed the way our teams work
Case Study
Freshservice is helping us do things we weren't able to before
Case Study
Setting up Freshservice was like putting together LEGO blocks
Case Study
Freshservice boosted our customer satisfaction rating to 96%
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Freshservice improved the response time for tickets by 80%
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Setting up Freshservice was surprisingly quick
Case Study
Freshservice promotes a culture of efficiency
