Case studies

freshworks 2x freshworks 2x
Case Study

Freshworks DevOps team improves CSAT to 95% with Freshservice

officemax 2x officemax 2x
CASE STUDY

Freshservice helps OfficeMax deliver measurable, efficient, customer centric and ITIL aligned IT service

gb 2x gb 2x
Case Study

Grant Broadcasters reduces open tickets by 80% with Freshservice.

arco 2x arco 2x
Case Study

Arco achieves 96% customer satisfaction with Freshservice

canfitpro 2x canfitpro 2x
CASE STUDY

canfitpro achieves 93% CSAT score using Freshservice

marsh parsons 2x marsh parsons 2x
Case Study

Marsh & Parsons improves self service adoption by 200% with Freshservice

trapeze 2x trapeze 2x
Case Study

Trapeze reduces ticket volume by 40% and achieves CSAT score of over 75% with Freshservice

esd123 2x esd123 2x
Case Study

ESD 123 streamlines workflow with Freshservice

centrogs 2x centrogs 2x
Case Study

Freshservice helps Centro Global Solutions achieve over 90% first call resolution

isg 2x isg 2x
Case Study

ISG achieves 98% excellent CSAT with Freshservice

freshworks 2x freshworks 2x
Case Study

Freshworks streamlined legal operations using Freshservice

ism 2x ism 2x
Case Study

ISM experiences improved support with 80% CSAT

synpulse 2x synpulse 2x
Case Study

A management consulting firm improves FCR by 50% achieving 75% CSAT

eastwest 2x eastwest 2x
Case Study

US based destination hospitality company in love with Freshservice

nhs western sussex 2x nhs western sussex 2x
Case Study

Freshservice has been one of the best tools we have ever worked with.

serimax 2x serimax 2x
Case Study

French company gets drastic improvement in SLA

selwood 2x selwood 2x
Case Study

Selwood Housing experiences improved customer satisfaction

royal rehab 2x royal rehab 2x
Case Study

Royal Rehab saves $15,000 a year after shifting to Freshservice.

averda 2x averda 2x
Case Study

Averda's one-stop shop for all support requests

veeva 2x veeva 2x
Case Study

Veeva Systems wins big with 97% customer satisfaction

donvale christian college 2x donvale christian college 2x
Case Study

Donvale Christian College sees 99% first call resolution

anne street partners 2x anne street partners 2x
Case Study

Anne Street Partners improves customer satisfaction

motorama 2x motorama 2x
Case Study

Motoroma revs up IT support for employees with Freshservice

currie brown 2x currie brown 2x
Case Study

Currie & Brown collaborates and delivers global IT support

brisbane racing club 2x brisbane racing club 2x
Case Study

How Brisbane Racing Club delivers ace IT support to their employees

presence of it 2x presence of it 2x
Case Study

Presence of IT saves 60% of their time with Freshservice

bam belgium 2x bam belgium 2x
Case Study

BAM Belgium builds centralized support process with Freshservice

unidays 2x unidays 2x
Case Study

UNiDAYS gains 99% customer satisfaction with Freshservice

mips media 2x mips media 2x
Case Study

Mipsmedia sees greater team collaboration with Freshservice

outwood 2x outwood 2x
Case Study

How Outwood Grange automated their service desk

m c saatchi 2x m c saatchi 2x
Case Study

M&C Saatchi sees 300% increase in self-service with Freshservice

rant and rave 2x rant and rave 2x
Case Study

Standardizing processes and simplifying work with Freshservice

incae 2x incae 2x
Case Study

INCAE's service desk satisfaction with Freshservice

chargebee 2x chargebee 2x
Case Study

Chargebee leaps to Freshservice for DevOps management

swinerton 2x swinerton 2x
Case Study

Freshservice has changed the way our teams work

addison lee 2x addison lee 2x
Case Study

Freshservice is helping us do things we weren't able to before

showitmedia 2x showitmedia 2x
Case Study

Setting up Freshservice was like putting together LEGO blocks

cordant group 2x cordant group 2x
Case Study

Freshservice boosted our customer satisfaction rating to 96%

dmg 2x dmg 2x
Case Study

Freshservice improved the response time for tickets by 80%

moneycorp 2x moneycorp 2x
Case Study

Setting up Freshservice was surprisingly quick

judson university 2x judson university 2x
Case Study

Freshservice promotes a culture of efficiency

Whitepapers

Presentations

300 increase in service desk efficiency 2x 300 increase in service desk efficiency 2x
Presentation

Motivating a 300% Increase in Service Desk Efficiency

why should it have all the fun 2x why should it have all the fun 2x
Presentation

Service catalog for non-IT functions

bringing it out of the shadows 2x bringing it out of the shadows 2x
Presentation

Shadow IT - What it is, why it happens, and how to resolve

scaling your support without scaling your support team 2x scaling your support without scaling your support team 2x
Presentation

Freshservice Overview

metrics that matter 2x metrics that matter 2x
Presentation

Metrics that Matter

gamifying your service desk 2x gamifying your service desk 2x
Presentation

Gamifying Your Service Desk

everything you need to stop doing in your service desk 2x everything you need to stop doing in your service desk 2x
Presentation

10 Things you Need to STOP Doing in Your Service Desk

eBooks

Webinars

Reports

Videos

gamification benefits 2x gamification benefits 2x
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VIDEO

Practical Benefits of Implementing Gamification

 
adopting gamification 2x adopting gamification 2x
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VIDEO

Adopting Gamification in your IT Service Desk

 
gamification challenges 2x gamification challenges 2x
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VIDEO

Tackling Challenges Faced While Implementing Gamification

 
itsm 101 2x itsm 101 2x
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VIDEO

ITSM 101 – Video Series