Freshservice features to enhance your service delivery
Make sure that incidents coming through are ticketed, tracked, prioritized and resolved in time with an online ITIL servicedesk solution.
Offer services for different departments through the service catalog so customers can place and receive requests and serve their own needs.
Manage all your IT assets under one roof without any hassles using our ITIL aligned, intuitive service desk system.
Identify bottlenecks, make informed decisions, monitor your ITIL service desk performance, and improve service delivery with predefined and custom reporting capabilities.
Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.
Your internal ITIL helpdesk powered by Freshservice comes with Integrated game mechanics that transforms your helpdesk and makes workfun by motivating agents with rewards for tasks.