Analyze, Identify & Resolve Problems with our Cloud Based Problem Management Tool

Root Cause Analysis

Get down to the fishbone of every problem. Stop wasting valuable time.

Minimize Problem Impact

Suggest & rollout smart workarounds in minutes. Keep problem impact minimal.

Save time & Cost

Maintain a Known Error Database. Stop fire-fighting repeat problems.

More features to enhance your service delivery

Incident Management

Managing tickets and automating repetitive workflows has never been easier. The best part is, if you have a small team, you can start with the cloud based help desk support software for free, and scale up as your team grows.

Change Management

Plan, rollback changes with your web-based change management solution and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your ITSM software.


Identify bottlenecks, make informed decisions, monitor the helpdesk support software performance, and improve service delivery with predefined and custom reporting capabilities.

Knowledge Base

Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.


Integrated game mechanics transforms the help desk to a game and makes work fun by motivating agents with rewards for tasks.

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Revolutionize the way you manage changes

problem automations
link incidents
root cause analysis
Problem Automations

Check for problems with custom/default properties

problem automations
Link Incidents

Link the associated incidents easily.

link incidents
Root Cause Analysis

Detailed RCA to find a permanent solution

root cause analysis

고객 및 전문 분석가의 평가

The Freshservice impact on our customers

Trusted by over 10,000 customers