Tool designed to help you manage incident lifecycles better.

Track Incidents

Easily track and resolve related incidents, link it to major issues, add relevant notes to tickets, and automatically alert agents involved.

Respond Quickly

Leverage canned responses to respond to queries, easily prioritize tickets based on impact and dependencies, and meet SLA policies.

Automate Ticket Assignment

Automatically assign and classify tickets, notify requesters. Smart-suggest solutions before a ticket is raised, and set custom automation rules.

More features to enhance your service delivery

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your online ITIL problem management software, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your web-based change management solution and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your IT release management software.

SLA Management

Set multiple SLA policies for creating task deadlines based on different business hours or ticket categories in the IT incident management tool. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations.

Automation

Set up simple automation functions in your online ITIL based CMDB tool as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close tickets.

Reporting

Identify bottlenecks, make informed decisions, monitor the configuration management software performance, and improve service delivery with predefined and custom reporting capabilities.

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Revolutionize the way you manage changes

Ticketing Dashboard

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

Detailed Ticket View

Keep up with SLAs with complete context about the priority and due date of tickets

Ticketing Rules

Prioritize, categorize, and assign tickets based on predefined conditions.

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