Freshservice features to enhance your service delivery
Resolve tickets 2x faster with Canned Responses, solution suggests, K-base, self-serve options & more.
ITIL best practices
Complete Asset, Problem, Change, Release & Knowledge Management with Integrated Game Mechanics in your internal helpdesk.
Helpdesk on Cloud
Move up from the complexities of on-premise software. Set up your service ITIL helpdesk in 2 minutes flat.
Offer multiple services for various departments with the service catalog so users can place and receive requests in no time from your internal ITIL helpdesk system.
Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.
Your internal ITIL helpdesk powered by Freshservice comes with Integrated game mechanics that transforms your helpdesk and makes workfun by motivating agents with rewards for tasks.