More IT Support Helpdesk features to enhance your service delivery
Incident Management
Managing tickets and automating repetitive workflows has never been easier. The best part is, if you have a small team, you can start with the SaaS based IT ticketing system for free, and scale up as your team grows.
Service Catalog
The adoption of a cloud based IT ticketing solution depends on the user experience it provides. Give your users a shopping cart experience while requesting for services, and use automation to reduce the turnaround time, further improving UX.
Knowledge Base
Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.
Reporting
Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.
Asset Management
Until your IT assets are properly managed, it’s nearly impossible to effectively manage services or changes. Make informed decisions and stay in charge of your ITIL based online ticketing software.
Gamification
Integrated game mechanics transforms the service desk to a game and makes work fun by motivating agents with rewards for tasks.
