More IT Support Helpdesk features to enhance your service delivery
Managing tickets and automating repetitive workflows has never been easier. The best part is, if you have a small team, you can start with the cloud based help desk support software for free, and scale up as your team grows.
Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your ITIL based helpdesk support tool, and minimize disruptions to the business.
Offer multiple services for various departments with the service catalog so users can place and receive requests in no time.
Identify bottlenecks, make informed decisions, monitor the helpdesk support software performance, and improve service delivery with predefined and custom reporting capabilities.
Set up simple automation functions in your online helpdesk support system as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close tickets.
Integrated game mechanics transforms the help desk to a game and makes work fun by motivating agents with rewards for tasks.