The Smart IT Support Helpdesk Tool on the Cloud

Best-in-class ticketing

Resolve tickets 2x faster with Canned Responses, solution suggests, K-base, self-serve options & more.

Smart Automations

Auto-dispatch your support tickets with time-based supervisor & event-based observer rules.

Gamified helpdesk

Turn IT support into a fun game with our leaderboards & brownie points for every ticket resolved

More IT Support Helpdesk features to enhance your service delivery

Incident Management

Managing tickets and automating repetitive workflows has never been easier. The best part is, if you have a small team, you can start with the cloud based help desk support software for free, and scale up as your team grows.

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your ITIL based helpdesk support tool, and minimize disruptions to the business.

Service Catalog

Offer multiple services for various departments with the service catalog so users can place and receive requests in no time.

Reporting

Identify bottlenecks, make informed decisions, monitor the helpdesk support software performance, and improve service delivery with predefined and custom reporting capabilities.

Automation

Set up simple automation functions in your online helpdesk support system as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close tickets.

Gamification

Integrated game mechanics transforms the help desk to a game and makes work fun by motivating agents with rewards for tasks.

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Everything you need for IT support

incident management

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

Service Catalog

Check out the services offered to you, its price, ETA, and who’s working on it and place a request from the service catalog dashboard.

Asset Management

View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.

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