Freshservice features to enhance your service delivery
Managing tickets and automating repetitive workflows has never been easier. The best part is, if you have a small team, you can start with servicedesk ticketing for free, and scale up as your team grows.
Until your IT assets are properly managed, it’s nearly impossible to effectively manage services or changes. Make informed decisions and stay in charge with an auto-discovery tool and a visual relationship map of assets.
The adoption of an online servicedesk solution depends on the user experience it provides. Give your users a shopping cart experience while requesting for services, and use automation to reduce the turnaround time, further improving UX.
Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.
Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.
Integrated game mechanics transforms the servicedesk to a game and makes work fun by motivating agents with rewards for tasks.