The Smart IT Servicedesk Software

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members in the cloud based IT servicedesk system.

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis with SaaS-based servicedesk tool and minimize disruptions to the business.

Change Management

Plan, rollback changes at a few clicks and let relevant members evaluate and approve changes in the servicedesk ticketing solution by assessing new changes before it's rolled out.

Freshservice features to enhance your service delivery

Incident Management

Managing tickets and automating repetitive workflows has never been easier. The best part is, if you have a small team, you can start with servicedesk ticketing for free, and scale up as your team grows.

Asset Management

Until your IT assets are properly managed, it’s nearly impossible to effectively manage services or changes. Make informed decisions and stay in charge with an auto-discovery tool and a visual relationship map of assets.

Service catalog

The adoption of an online servicedesk solution depends on the user experience it provides. Give your users a shopping cart experience while requesting for services, and use automation to reduce the turnaround time, further improving UX.


Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.


Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.


Integrated game mechanics transforms the servicedesk to a game and makes work fun by motivating agents with rewards for tasks.

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Everything you need for IT support

incident management
service catalog
asset management
incident management

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

incident management
Service Catalog

Check out the services offered to you, its price, ETA, and who’s working on it and place a request from the service catalog dashboard.

service catalog
Asset Management

View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.

asset management

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The Freshservice impact on our customers

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