Freshservice features to enhance your service delivery
Make sure that incidents coming through are ticketed, tracked, prioritized and resolved in time allowing you to keep a grip on your SLAs.
Manage all your IT assets under one roof without any hassles using our intuitive and easy to use CMDB
Offer services for different departments through the service catalog so customers can place and receive requests and serve their own needs.
Identify bottlenecks, make informed decisions, monitor helpdesk performance, and improve service delivery with predefined and custom reporting capabilities.
Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.
Integrated game mechanics transforms the helpdesk to a game and makes work fun by motivating agents with rewards for tasks.