An IT Helpdesk Software like never before!

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT helpdesk software.

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your cloud-based IT helpdesk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Freshservice features to enhance your service delivery

Incident Management

Make sure that incidents coming through are ticketed, tracked, prioritized and resolved in time allowing you to keep a grip on your SLAs.

Asset Management

Manage all your IT assets under one roof without any hassles using our intuitive and easy to use CMDB

Service catalog

Offer services for different departments through the service catalog so customers can place and receive requests and serve their own needs.


Identify bottlenecks, make informed decisions, monitor helpdesk performance, and improve service delivery with predefined and custom reporting capabilities.


Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.


Integrated game mechanics transforms the helpdesk to a game and makes work fun by motivating agents with rewards for tasks.

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Everything you need for IT support

incident management
service catalog
asset management
incident management

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

incident management
Service Catalog

Check out the services offered to you, its price, ETA, and who’s working on it and place a request from the service catalog dashboard.

service catalog
Asset Management

View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.

asset management

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The Freshservice impact on our customers

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