Freshservice features to enhance your service delivery

Incident Management

Managing tickets and automating repetitive workflows has never been easier. The best part is, if you have a small team, you can start with the SaaS based help desk ticketing software for free, and scale up as your team grows.

Service Catalog

The adoption of an online IT helpdesk ticketing solution depends on the user experience it provides. Give your users a shopping cart experience while requesting for services, and use automation to reduce the turnaround time, further improving UX.

Knowledge Base

Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.


Identify bottlenecks, make informed decisions, monitor help desk performance, and improve service delivery with predefined and custom reporting capabilities.

Asset Management

Until your IT assets are properly managed, it’s nearly impossible to effectively manage services or changes. Make informed decisions and stay in charge of your cloud based IT helpdesk ticketing tool.


Integrated game mechanics transforms the help desk to a game and makes work fun by motivating agents with rewards for tasks.

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Revolutionise the way you handle Incidents

incident management
detailed ticket view
ticketing rules
Ticketing Dashboard

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status

incident management
Detailed Ticket View

Link to a problem or change record easily

detailed ticket view
Ticketing Rules

Prioritize, categorize, and assign tickets based on predefined conditions.

ticketing rules

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