Freshservice features to enhance your service delivery

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT help desk software.

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your SaaS based IT help desk system, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your cloud-based IT help desk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.


Identify bottlenecks, make informed decisions, monitor help desk performance, and improve service delivery with predefined and custom reporting capabilities.


Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.


Integrated game mechanics transforms the IT help desk to a game and makes work fun by motivating agents with rewards for tasks.

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Everything you need for IT support

incident management
service catalog
asset management
Incident Management

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

incident management
Service Catalog

Filter the services by category – from hardware and software to onboarding kits and refund requests.

service catalog
Asset Management

View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it

asset management
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