Freshservice features to enhance your service delivery
Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT help desk software.
Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your SaaS based IT help desk system, and minimize disruptions to the business.
Plan, rollback changes with your cloud-based IT help desk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.
Identify bottlenecks, make informed decisions, monitor help desk performance, and improve service delivery with predefined and custom reporting capabilities.
Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.
Integrated game mechanics transforms the IT help desk to a game and makes work fun by motivating agents with rewards for tasks.