Freshservice features to enhance your service delivery


Set up simple automation functions in your online IT contract management tool as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close tickets.


Identify bottlenecks, make informed decisions, monitor the ITIL based contract management solution performance, and improve service delivery with predefined and custom reporting capabilities.

Inventory Management

Keep track of all your IT and non-IT contracts in stock or in use. Be it assets - hardware or software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.


Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.


Integrated game mechanics transforms the web based ITIL service desk solution to a game and makes work fun by motivating agents with rewards for tasks.

Asset Lifecycle Management

Manage and track all your assets in a single view from anywhere, through all phases – be it procurement, maintenance, depreciation, or disposal. Get a timeline of all events at a glance in your web based help desk tool.

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Everything you need to take control of your assets & contracts

asset overview
asset mapping

Search for specific assets or contracts by filtering down to use, expiry, or even by every type of CI or contracts

Asset Overview

Edit any properties about assets from an intuitive editing window.

asset overview
Asset Mapping

Visualize dependencies and relationships with asset relationship map view.

asset mapping
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