Freshservice features to enhance your service delivery


Set up simple automation functions in your online IT asset management tool as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close tickets.


Identify bottlenecks, make informed decisions, monitor the cloud based ITIL asset management solution performance, and improve service delivery with predefined and custom reporting capabilities.

Inventory Management

Keep track of all your IT and non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.

Asset Auto-discovery

Identify all the assets in your organization using the Discovery tools that automatically scan and map for all hardware and software and periodically update the asset information as well.

CMDB/ Configuration Management

Maintain a complete repository of all the assets in the organization with in-depth visibility into how they are connected to each other with an ITIL based configuration management system. Easily identify critical assets, and analyze the impact of incidents and changes.

Asset Lifecycle Management

Manage and track all your assets in a single view from anywhere, through all phases – be it procurement, maintenance, depreciation, or disposal. Get a timeline of all events at a glance in your web based help desk solution.


Everything you need to take control of your assets

asset management
asset overview
asset mapping

View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.

asset management

View all details of an asset’s lifecycle – from acquisition to expiry. Get context about its usage and plan future asset purchases.

asset overview

Visualize dependencies and relationships with asset relationship map view.

asset mapping
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The Freshservice impact on our customers

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