Webinar

Key Insights from the 2019 Gartner Magic Quadrant for ITSM Tools

The ITSM industry is seeing a shift. IT teams are no longer expected to just run the business but also transform the business. And, an ITSM tool is going to be the backbone of this transformation.

 

The 2019 Gartner Magic Quadrant is an invaluable resource for assessing the strengths and weaknesses of various ITSM tools in the market. But, enterprises often miss the fine-print in this research - nailing down requirements based on their level of IT maturity. In this webinar, we breakdown the “2019 Gartner Magic Quadrant for ITSM Tools” to help you focus on what’s really important for your enterprise so that you can transform your IT service experiences.

 

What will you learn from this webinar?

• Market Overview of the ITSM Industry
• Critical Capabilities to consider in an ITSM solution
• The Freshservice Experience - A Practitioner’s Perspective