This is the first level of authentication. The focus here is on a general understanding of key elements, the basics of the ITIL concept, the key definitions used in the ITIL service life cycle, and contributions to service management practices.
ITIL Certified Foundation Level Eligible
- Those who want a basic understanding of the ITIL framework
- Those who want to understand how to implement ITIL to improve IT service management
The foundation level consists of 40 choice questions , and 2 credits will be awarded to candidates who clear the level. At least 65% (26 out of 40) correct answers are the certification acquisition line. The foundation level is a no-go test and There are no prerequisites required to take the test . Anyone interested in IT service management can take the exam.
Practitioner level is the second step in ITIL certification. This stage focuses on bridging between the foundation level and the intermediate level (the third level of ITIL certification). The main purpose of the practitioner level is to enable IT staff to adopt the ITIL framework in the workplace.
By building best practices for other frameworks like DevOps, Agile, and Lean, ITIL practitioners value any improvement initiative in IT service management. Like the foundation level, the practitioner level has 40 choice questions that must be answered within 135 minutes . The pass line for this level is at least 70% (28 out of 40 questions) .Unlike the first level, this is a carry-on exam . Completing this level will give you 3 credits .
This level has a flexible structure and includes two categories
- Service Lifecycle
This consists of 5 exams. The five exams cover service strategy, service design, service transitions, service operations, and continuous service improvement.
We carry out four tests: service capability protection and optimization planning, release management and verification, operational support and analysis, service provision and contract.
As you can see from the details above, each module in ITIL Certified Intermediate focuses on various aspects of service management. You can get as many intermediate qualifications as you need. You can take a combination of modules from both of these categories based on what you Want To Learn From The Modules.
At The Intermediate Level You Will Be Awarded 15 Or 16 Credits (Depending On The Module You Choose). However, Intermediate Levels Are Only Offered To Those Who Have Passed The ITIL Foundation Exams (in PDF format) And Have Completed The Accredited Training courses of ITIL accreditation bodies.
ITIL Expert Certification is the best choice for anyone who wants to demonstrate their understanding of the ITIL framework. Expert certification is given to someone who has sufficient in-depth knowledge and skills regarding ITIL best practices.
There are some important requirements for getting ITIL Expert Certification
- Candidates must have an ITIL Foundation or Bridge qualification
- Candidates must have at least 17 credits in the Foundation and Intermediate courses.
- To earn a total of 22 credits, which is the ITIL Expert Certification Criteria, you must obtain the Whole Lifecycle Management (MALC) module.
All ITIL Master Candidates must demonstrate the success of implementation projects in the workplace in ITIL-related duties. There is no fixed / prescribed syllabus or training proposed by Axelos (the creator of the ITIL framework). The Axelos website states, "We need to demonstrate that we have extensive and [practical] experience with practical ITIL and are actively involved in implementing the practice. "The qualifications for the ITIL-certified master level are as follows:
- Has acquired ITIL expert certification
- Has been a leadership, management and advisory role in management for at least 5 years at ITSM
Management of the entire life cycle
Candidates can earn 5 credits . Passing the ITIL Foundation Exam and earning an additional 15 credits (from the Intermediate Course) is the minimum requirement to participate in this exam. This means that you need at least 17 credits to take this exam. Many IT professionals around the world use this as a gateway to ITIL expert certification.
Completion of certification at each level will grant certification and credit