Wylde hunt with Jack Wylde – Are you ready?

Hello Everyone,

I’m a fictional Freshworks employee! When you’re a fictional character, you can do a lot (you also CAN’T do a lot but let’s not go there). When I was working on my fictional laptop, I had an idea. Sysadmin day is around the corner and since I’m affectionately known as “Sysadman” amongst my peers (they’re fictional too), we decided to start a “Wylde” hunt…with me.

I’m hiding inside our website (freshservice.com) and your mission, should you choose to accept it, is to find me in all 10 pages. (You can take your own route, there’s no particular order). This “Wylde” hunt is time-bound as I’ll only be hiding from 27th to 31st July. I’ll go back to my fictional job from August. 

If you think I’m expecting you to go through every page to find me, you’re wrong. Come on guys, I’m fictional, not stupid! No, that would be brute-al (brute force, geddit? geddit? No? Okay.)

Here are few clues that will help you figure out where I’m hiding. Remember, Freshservice is an ITSM product and you need exhaustive ITSM knowledge to crack these clues. (No certifications needed though)

Before we get there, why should you care? What’s in it for you?

Well, here’s the best part. If you manage to find me in all 10 pages, 5 of you stand a chance to win an Amazon Echo Spot (That’s some cool tech). There are also some surprises for those who cross the halfway path!  

  1. “MISTy anagram”
  2. “Foundation. Practitioner. Intermediate. Expert. Master.”
  3. “Ooh, we did a webinar on (Veritas+Service Management)”
  4. “Which one do you love? A Bar or Pie”
  5. “HP, Dell, Cisco, Microsoft, Adobe, Apple etc…” Inference?
  6. “When you run into “Another brick in the wall”, we don’t need this”
  7. “Watch, read, download. All for FREE!”
  8. “You don’t have to take our word for it!”
  9. “Here’s where you read about all the cool things you can do with Freshservice”
  10. “When you scroll all the way down, we let you compare ITSM! One amongst the 10 is where you should be looking”

What’s in it for me, you ask? Well, I’m a fictional character and I don’t usually get a say in these things!

P.S Here’s a freebie! This is how I’d be hiding and once you find me, click! You’ll know what to do next 😉

Happy Hunting, let’s hope you have a “Wylde” one!





Terms and Conditions:

Please read the following terms carefully as they form an agreement between you and Freshworks, Inc., including its Affiliates (“Freshworks”) for the purposes of this online contest at Freshservice webiste (“Contest”).

These terms provide you with details regarding the information we collect from you (applicable to customers or visitors to our Websites), when you are a participant of our Contest. Through these terms, you provide us with permission to collect and use this information. Terms used herein that have not been defined will have the same meaning as provided in our Terms of Service available at www.freshworks.com/terms.

Information we collect from you as part of the contest:

When you navigate to any webpage in our Freshservice Website which contains a hidden mascot (Jack Wylde) and choose to click on our mascot on finding him, we will collect your name. When you move further along in the Contest, we will collect your email address. By clicking on the mascot and proceeding you agree to receive email communication from us. Winners of this Contest may be requested to provide their location details for the purposes of sending across a prize.

Ownership of Intellectual Property:

All content posted on our Websites, including images, illustrations, designs, icons, photographs, video clips, and written and other materials, are either our intellectual property, or are used herein with express permission from the owners of such intellectual property and are protected by the applicable intellectual property laws. These terms do not intend to grant any rights to the participant (customers or visitors) under any patent, copyright, trade secret or other intellectual property right nor shall these terms grant any rights in or to Freshworks’ Confidential Information.

Freshworks’ Liability:

You agree that in any given instance, the maximum aggregate liability of Freshworks under these terms shall not exceed $100 (One-Hundred US Dollars).


You agree to hold Freshworks harmless against any notices, claims, actions, causes of action, legal proceedings and further indemnify Freshworks against damages, fines, expenses, court costs, attorney fees, liability, damage or judgment suffered by Freshworks resulting from or attributable to any breach of these terms.

Governing Law and Jurisdiction:

Your participation in the Contest and these terms shall be governed by the laws of the State of California without regard to conflict of laws principles. You hereby agree to submit to the exclusive jurisdiction of the competent courts in the State of California in respect of any dispute arising out of or in connection with these terms.

Contacting us:

If you have any queries or concerns regarding these terms or the Contest, please email us at support@freshservice.com