Guide to ITIL Root Cause Analysis (RCA)
Nivedha Thirumavalavan on October 4, 2023. 9 min read
Step into the nerve center of IT service management (ITSM): root cause analysis (RCA). This isn’t just another process—it’s the key to unlocking effective and efficient IT service. As an IT professional, this is where your expertise comes to the forefront. Let’s dive into the mechanics. What Is ITIL Root Cause Analysis? RCA within the…