Freshservice makes it to G2 Crowd’s Top 50 Mid Market Products List

Freshservice recently made it to G2 Crowd’s Top 50 products for Mid Market in 2019, and also the fastest growing products list. It was just the thing we needed to add the cherry on top of our 5 year journey!

Well, that’s not all.

2019 has been great for us. We won a plethora of awards and recognitions— Gartner Peer Insights award, a coveted place in the Magic Quadrant for ITSM tools, PinkVERIFY certification for 6 ITIL processes, the list goes on and on.

And we’ve managed to do all this and more in just our fifth year.

Coming back to our crowning glory, being part of G2 Crowd’s top 50 products for Mid Market is a testament to our ever-growing mid market capabilities.

One of the key factors for our success is that organizations have started to understand that delighting employees is the key to delighting customers, and have started implementing the right tools to ensure business continuity. Freshservice has become their preferred choice of IT service desk as it is simple, powerful, and easy-to-use.

“Freshservice is solving real pain points and needs for IT teams. It also aligns with the vision of Freshworks, which is to deliver moments of ‘wow’ to the customers,”

said Venkat Balasubramanian, Senior Director of Product Management, Freshservice.

Apart from shipping features and enhancements, we’ve also incorporated machine learning to categorize tickets . Adding to that, our enhanced user experience features such the conversational portal has propelled us further in the market. 

“It is a great sign to be recognised by G2 Crowd, especially in Top 50 Products for Mid-Market. From Day 1, Freshservice has always been a product for the mid-market and this is a sign of acknowledgement from the market. We’ll continue on this journey as we expand our customer base to serve more mid-market companies,”

said Sanjeev NC, ITSM thought leader, who was also recently identified as a ‘Highly Commended’ Finalist at the ‘Young ITSM Professional of the Year award’ from itSMF UK.

As we step into the next decade, we will continue to delight our customers with better product experience and transform the way IT teams work across the world.

Cover Design by Srinivas Dhotre