Why should you enroll?

Learn ITSM concepts

Get introduced to ITSM and related concepts if you’re new to the industry.

Refresh your knowledge

Brush up on your ITSM knowledge if you’ve been around for a while.

Test your expertise

Evaluate your ITSM expertise through quizzes and find out where you stand.

About the instructor

Stephen Mann is the Principal Analyst and Content Director at ITSM.tools – an ITSM-focused industry analyst firm. He frequently writes and presents on the challenges and opportunities for ITSM professionals. He’s been in the ITSM industry for over 3 decades and has helped numerous IT organizations get more control and grow as a consultant. 

Course description

At Freshservice, we believe in equipping IT organizations with with the right tool to make their job seamless. We thought we’d go a step further and provide an ITSM course that IT managers can share with new joinees who ask, “So.. what exactly is ITSM?” 

In this course, Stephen will discuss the basics of ITSM (IT Service Management) and related topics. He'll touch upon ITSM benefits, quick wins, ITIL and its processes, and also tell you about some common ITIL adoption mistakes that you should avoid. 

Each lesson contains a video overview of the topic followed by a quiz to test what you've learned. This will help you assess your understanding and also tell you which topics you might want to revisit. Once you clear the quizzes, you’ll retain a lot more than just passively consuming the video content. But if you already have decent ITSM knowledge, and know a particular topic well, feel free to skip straight to the quiz. 

The entire course takes about an hour but once you enrol, you can finish it on your own time and revisit whenever you need to brush up on the basics. 

Who’s this course for?

If you’re starting your career in IT, or contemplating doing so, this course will provide a primer for ITSM and related topics. Once you finish it, you’ll be able to make more sense of everything else you’ll learn about ITSM later. 

Even if you’ve been in the industry for a while and would like to brush up on your basics (or just test your ITSM expertise), the course along with the quizzes will help you do so. 

What does the course cost?

Nothing! The course is absolutely free. 

That said, it’s not meant to replace ITIL or other paid ITSM certifications. It’s meant as a primer to ITSM. Once you finish the course, you’ll find it easier to understand everything you learn later. 

Why take this course?

As per the US Bureau of Labor Statistics, jobs in computer and information technology are projected to grow 13% between 2016 and 2026. Which means over 500,000 new job openings will be added in these 10 years. This includes roles like research scientists, systems analysts, information security analysts, database admins, network admins etc. 

With the advent of technological advancements like cloud computing, big data, AI, and ML, these numbers are bound to go higher. Add to that the ever increasing emphasis on information security and digital transformation, businesses of all sizes need a robust IT organization to support them and help them grow. 

If you’re starting or pursuing a career in IT, this course will give you a headstart and help you learn new concepts faster.