Age of employee experience
Today’s workforce predominantly comprises millennials who have greater exposure to technology. They expect the same flexibility and accessibility to be built into the tools and services they use at work.
They expect their business apps to have mobile apps, customizable user interfaces, automation capabilities, personalized suggestions, AI/ML, etc.
These requirements are the primary factors for employees to continue in an organization apart from factors such as salary hikes, promotions, perks, etc. Employees across organizations place their experience with the company over other benefits they receive.
Organizations have also started understanding the importance of employee experience. According to Salesforce’s research on State of the Connected Customer, 78% of IT leaders are giving digital employee experience projects higher priority than they were just two years ago.