ITSM plays a pivotal role for seamless functioning of your service desk. It has been proved over the years that working in the IT service industry is one of the most stressful jobs. This affects employee productivity as well as service delivery, which is just counterproductive when you're looking to fix your IT services. The role of an IT Admin is to keep the water calm by overseeing minor or major incidents, so all affected issues can be controlled – like the assets, changes, and releases. With Freshservice, the ITSM solution, you can streamline operations and minimize disruptions to your organization. Freshservice takes care of all the issues a typical IT admin might face.
Freshservice is an online ITSM solution that handles everything in the business – right from the inception of a product or service lifecycle to its end. The service desk is a powerful tool to handle complex IT issues, mitigate business risks, and provide the best service quality.
Ticketing: Help desk software to raise and resolve tickets raised via different mediums. Easily track, prioritize, assign, and automate tasks.
Automation: Reduce workload and save time, energy, and money by automating all your tasks with the service desk automation features.
Incident Management: Keep track of incidents, assign them to relevant agents, document progress, and resolve issues efficiently.
Problem Management:Isolate problems, link it to existing incidents, perform root cause and impact analyses, and minimize disruptions.
Change Management: Plan, rollback changes at a few clicks, evaluate and approve changes before it's rolled out and mitigate risks.
Asset Management: Maintain inventory of IT/ non-IT assets like contracts, hardware, software, and track details throughout its lifecycle.
Release Management: Plan releases by documenting the build and test plans, set dates, and update team members from Freshservice.
Their support has been knowledgeable, friendly, and great to work with.