Getting Started with ITIL
ITIL framework consists of five stages as a part of service lifecycle. Each stage consists of a set of processes or functions that are aligned with IT organizational structure. Companies adopt some of these processes that are suitable for their teams. ITIL is therefore flexible in terms of adoption. Following is the ITIL service lifecycle stages
Service strategy
Facilitates organizations to set business goals and develop a strategy to meet customer requirements and priorities.
Service design
Includes designing of processes and functions. This covers designing of service management processes, technology, infrastructure and products.
Service Transition
Focuses on maintaining the current state of service while deploying new organizational change. It ensures that risk and impact are in control so that there are no interruptions to any ongoing services.
Service Operation
Service operation ensures day to day operational tasks are seamless and is responsible for monitoring infrastructure and application related services. This enables businesses to meet customer’s requirements and priorities.
Continual Service Improvement
This is a part of quality check that aims towards continuous improvement of processes in an incremental manner. This happens throughout the service lifecycle.