Continual service improvement (CSI)
CSI is all about improvement. Although it’s technically one of the phases of the service lifecycle, it is more of a mindset that integrates throughout the lifecycle. In order to achieve the maximum benefit that CSI can potentially offer, you’ll need to cultivate a culture of continuous improvement in your IT organization. This is done by measuring and constantly monitoring the KPIs (Key Performance Indicators) and identifying opportunities for improvement. These improvements might be triggered by a change in the business strategy or operational inefficiencies that might be draining resources. CSI aims to improve the overall effectiveness and efficiency of IT services and processes.