Freshservice features to enhance your service delivery

Incident Management

Make sure that incidents coming through are ticketed, tracked, prioritized and resolved in time with an online ITIL servicedesk solution.

Service catalog

Offer services for different departments through the service catalog so customers can place and receive requests and serve their own needs.

Asset Management

Manage all your IT assets under one roof without any hassles using our ITIL aligned, intuitive service desk system.


Identify bottlenecks, make informed decisions, monitor your ITIL service desk performance, and improve service delivery with predefined and custom reporting capabilities.


Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your ITIL solution.


Integrated game mechanics transforms the ITIL service desk tool to a game and makes work fun by motivating agents with rewards for tasks.

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Everything you need for IT support

Incident Management

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

Service Catalog

Check out the services offered to you, its price, ETA, and who’s working on it and place a request from the service catalog dashboard.

Asset Management

View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.

The Freshservice impact on our customers

Trusted by over 10,000 customers