Make sure that incidents coming through are ticketed, tracked, prioritized and resolved in time with an online ITIL servicedesk solution.
Offer services for different departments through the service catalog so customers can place and receive requests and serve their own needs.
Manage all your IT assets under one roof without any hassles using our ITIL aligned, intuitive service desk system.
Identify bottlenecks, make informed decisions, monitor your ITIL service desk performance, and improve service delivery with predefined and custom reporting capabilities.
Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your ITIL solution.
Integrated game mechanics transforms the ITIL service desk tool to a game and makes work fun by motivating agents with rewards for tasks.
Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.
Check out the services offered to you, its price, ETA, and who’s working on it and place a request from the service catalog dashboard.
View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Freshservice has helped us improve our ability to serve to requests or queries in an elegant and professional manner. The portal experience is very good.”
HR, Facilities, Security
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
IT, HR, Facilities
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”