Simplify Problem Management for IT teams with Freshservice

Root cause analysis - anytime, anywhere

Record the impact, symptom, and the solution to a problem and monitor its progress.

Automate problem-solving

Handle incident resolutions using preset conditions in the portal.

Enable quick resolutions

Link problems to existing incidents, changes or releases and plan ahead for downtime or service disruptions.

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    Trusted by over 40,000 customers

Freshservice helps prevent disruptions to your business

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accelerate resolution with workarounds and solutions 2x accelerate resolution with workarounds and solutions 2x
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Freshservice helps prevent disruptions to your business

Gain visibility

View timeline of all incidents leading up to a problem within the service desk for a quick root cause analysis.

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Prevent incidents

Create workarounds by linking solutions to problems for easy reference - from a single window.

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Get contextual understanding

Close, change status, or communicate a problem’s associated incidents after resolution by pre-defining specific conditions.

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Drive Transparency

Mark problems as known errors while carrying out a fix to prevent redundancy in resolution and ensure agents have ticket context.

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Streamline processes with ITIL alignment in Freshservice

Change Management

Visually track changes from planning to roll out, with our IT help desk tool. Manage tasks with our in-built calendar.

Incident Management

Enable users to raise tickets through multiple channels. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements.

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Right-sized Service Management for Modern Businesses

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assign and classify tickets with intelligent automation 2x assign and classify tickets with intelligent automation 2x
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Right-sized Service Management for Modern Businesses

Intuitive dashboards

Delivering end-to-end, consumer-grade, end-user and employee experience

dashboard dashboard
Extensible

Enabling enterprise-grade integrations with a marketplace approach, built on an open and secure platform

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Intelligent

Providing agility through AI to create contextual and intelligent service delivery

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Improved agent experience

Boosting productivity using canned responses & gamification

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Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

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The Freshservice impact on our customers