Simplify & automate incident management 

                                           with Freshservice

Track Incidents

Easily track and resolve related incidents, link it to major issues, add relevant notes to tickets, and automatically alert agents involved.

Respond Quickly

Leverage canned responses to respond to queries, easily prioritize tickets based on impact and dependencies, and meet SLA policies.

Automate Ticket Assignment

Automatically assign and classify tickets, notify requesters. Smart-suggest solutions before a ticket is raised, and set custom automation rules.

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   Trusted by over 40,000 customers 

 

With Freshservice, streamline incident management

anytime, anywhere

ticketing dashboard
detailed ticket view
ticketing rules

 

With Freshservice, streamline incident management

anytime, anywhere

Ticketing Dashboard

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status. Filter tickets by incidents and service requests, as well as its properties, and due date.

ticketing dashboard
Detailed Ticket View

Keep up with SLAs with complete context about the priority and due date of tickets. View details about the requester and their rating for the ticket resolution. Also contact them directly through Google Hangout.

detailed ticket view
Ticketing Rules

Prioritize, categorize, and assign tickets based on predefined conditions. Create, edit or remove the ticket rules easily.

ticketing rules

Additional features you’ll love in Freshservice

Seamless collaboration

Manage and track all your tickets in a single view from anywhere

Mobility

Monitor real-time changes in ticket status with the Freshservice mobile app

Extensible

Enable enterprise-grade integrations with a marketplace approach built on an open and secure platform

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Right-sized Service Management for Modern Businesses

dashboard dashboard
improve productivity with apps and integrations improve productivity with apps and integrations
assign and classify tickets with intelligent automation assign and classify tickets with intelligent automation
increase agent productivity increase agent productivity

Right-sized Service Management for Modern Businesses

Intuitive dashboards

Delivering end-to-end, consumer-grade, end-user and employee experience

dashboard dashboard
Extensible

Enabling enterprise-grade integrations with a marketplace approach, built on an open and secure platform

improve productivity with apps and integrations improve productivity with apps and integrations
Intelligent

Providing agility through AI to create contextual and intelligent service delivery

assign and classify tickets with intelligent automation assign and classify tickets with intelligent automation
Improved agent experience

Boosting productivity using canned responses & gamification

increase agent productivity increase agent productivity

Experience success with Freshservice!

On time go-live

Smooth transition for accelerated product adoption.

Realize ROI from Day 1

Effective onboarding with real-time training

No cost support

A 24/7 consultative approach rather than a transactional support

21-day FREE trial. No credit card required.

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The Freshservice impact on our customers