Resolve tickets 2x faster with Canned Responses, solution suggests, K-base, self-serve options & more.
Complete Asset, Problem, Change, Release & Knowledge Management with Integrated Game Mechanics in your internal helpdesk.
Move up from the complexities of on-premise software. Set up your service ITIL helpdesk in 2 minutes flat.
Offer multiple services for various departments with the service catalog so users can place and receive requests in no time from your internal ITIL helpdesk system.
Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.
Your internal ITIL helpdesk powered by Freshservice comes with Integrated game mechanics that transforms your helpdesk and makes workfun by motivating agents with rewards for tasks.
Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.
Check out the services offered to you, its price, ETA, and who’s working on it and place a request from the service catalog dashboard.
View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Freshservice has helped us improve our ability to serve to requests or queries in an elegant and professional manner. The portal experience is very good.”
HR, Facilities, Security
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
IT, HR, Facilities
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”