Support your remote workforce with a robust ITIL-aligned CMDB

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Smart Asset-Relationship Control

Define relationships & visualize all the asset dependencies and relationships in an interactive map. 

Hassle-free Configuration Management

Track & monitor all configuration items (CIs) in your network effortlessly.

Comprehensive Product Catalog & Vendor Management

Trace everything about your CIs, right from Purchase to Retirement. 

An IT Service Desk trusted by over 40,000 customers

Simplify remote working for employees

Workflow Automator

Set up simple automation functions in your online IT asset management tool as well as leverage the built-in capabilities to handle all your manual efforts.

Reporting & Analytics

Identify bottlenecks, make informed decisions, monitor the cloud based ITIL asset management solution performance, and improve service delivery with predefined and custom reporting capabilities.

Inventory Management

Ensure operational continuity with full visibility into the IT & non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.

Asset Auto-discovery

Identify all the assets in your organization with a cloud based asset tracking system using the Discovery tools that automatically scan and map for all hardware and software and periodically update the asset information as well.

CMDB/ Configuration Management

Maintain a complete repository of all the assets in the organization with in-depth visibility into how they are connected to each other. Easily identify critical assets, and analyze the impact of incidents and changes.

Asset Lifecycle Management

Manage and track all your assets in a single view from anywhere, through all phases – be it procurement, maintenance, depreciation, or disposal. Get a timeline of all events at a glance in your web-based help desk solution.

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Revolutionize the way you manage changes


View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.

Asset Overview

View all details of an asset’s lifecycle – from acquisition to expiry. Get context about its usage and plan future asset purchases.

Asset Mapping

Visualize dependencies and relationships with asset relationship map view.

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The Freshservice impact on our customers

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