Gain full visibility into asset relationships

                                        with CMDB

                                      Build a single source of truth for your IT Assets

Smart Asset-Relationship Control

Define relationships & visualize all the asset dependencies and relationships in an interactive map. 

Hassle-free Configuration Management

Track & monitor all configuration items (CIs) in your network effortlessly.

Comprehensive Product Catalog & Vendor Management

Trace everything about your CIs, right from Purchase to Retirement. 

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Simplify remote working for employees

Workflow Automator

Set up simple automation functions in your online IT asset management tool as well as leverage the built-in capabilities to handle all your manual efforts.

Reporting & Analytics

Identify bottlenecks, make informed decisions, monitor the cloud based ITIL asset management solution performance, and improve service delivery with predefined and custom reporting capabilities.

Inventory Management

Ensure operational continuity with full visibility into the IT & non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.

Asset Auto-discovery

Identify all the assets in your organization with a cloud based asset tracking system using the Discovery tools that automatically scan and map for all hardware and software and periodically update the asset information as well.

CMDB/ Configuration Management

Maintain a complete repository of all the assets in the organization with in-depth visibility into how they are connected to each other. Easily identify critical assets, and analyze the impact of incidents and changes.

Asset Lifecycle Management

Manage and track all your assets in a single view from anywhere, through all phases – be it procurement, maintenance, depreciation, or disposal. Get a timeline of all events at a glance in your web-based help desk solution.

Revolutionize the way you manage IT assets

cmdb
asset overview
asset mapping

Revolutionize the way you manage IT assets

CMDB

View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it. Search for specific assets or contracts by filtering down to use, expiry, or even by every type of CI or contracts.

cmdb
Asset Overview

View all details of an asset’s lifecycle – from acquisition to expiry. Get context about its usage and plan future asset purchases. Edit any properties about assets from an intuitive editing window.

asset overview
Asset Mapping

Visualize dependencies and relationships with asset relationship map view. Add relationships or assets to the map with a couple clicks.

asset mapping

Additional features you’ll love in Freshservice

Seamless collaboration

Manage and track all your assets in a single view from anywhere 

Patch Management

Stay on top of asset health with automated patch management using Automox

Mobility

 Scan assets on the go with the barcode scanners on the Freshservice mobile app

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Right-sized Service Management for Modern Businesses

dashboard dashboard
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assign and classify tickets with intelligent automation 2x assign and classify tickets with intelligent automation 2x
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Right-sized Service Management for Modern Businesses

Intuitive dashboards

Delivering end-to-end, consumer-grade, end-user and employee experience

dashboard dashboard
Extensible

Enabling enterprise-grade integrations with a marketplace approach, built on an open and secure platform

improve productivity with apps and integrations improve productivity with apps and integrations
Intelligent

Providing agility through AI to create contextual and intelligent service delivery

assign and classify tickets with intelligent automation 2x assign and classify tickets with intelligent automation 2x
Improved agent experience

Boosting productivity using canned responses & gamification

increase agent productivity increase agent productivity

Experience success with Freshservice!

On time go-live

 Smooth transition for accelerated product adoption

Realize quick ROI

Effective onboarding with real-time training

No cost support

 A 24/7 consultative approach rather than a transactional support

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The Freshservice impact on our customers