The all in one customer engagement suite
Change Management is one of the core ITIL processes on which the smooth functioning of IT depends heavily. The entire flow of Change Management has to be air-tight to have a safe change deployment that doesn't disrupt the live environment. Beginning with raising a change request, planning & running the CAB meeting, testing the changes, to deploying the change - every stage of Change Management requires rigorous processes and approvals. At Freshservice, we have simplified and automated Change Management in these areas:
Change lifecycle management
Safe change deployments
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