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Set ticketing rules

Prioritize, categorize, and assign tickets based on predefined conditions.
Create, edit or remove the ticket rules easily.

Agent collaboration

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

Detailed ticket views

View details about the requester and their rating for the ticket resolution. Also easily link to Problem or Change records.

Trusted by over 40,000 customers

Revolutionise the way you handle Support tickets

Revolutionise the way you handle Support tickets

Simplify incident management

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

incident management in Freshservice
Leverage self-service portal

Enable users to look up solutions from the knowledge base, and let them raise requests directly from your customizable support portal.

Self-service portal in Freshservice
Automate your service desk

Set up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts.

Automated workflows in Freshservice
Omnichannel support

Cater to requests from multiple teams by setting up pop-up or chat widgets and dedicated helpdesk emails.

Multi-channel support in Freshservice

More trouble ticketing features to enhance your service delivery

Leverage service catalogs

Provide an e-commerce-like shopping experience for your employees while building multiple service items together.

Robust reporting & analysis

 Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.

Orchestrate workflows

Integrate and automate actions with 3rd party apps easily with orchestration center using simple workflows.

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See what customers and analysts have to say about us

Not convinced? Here are more reasons to choose Freshservice.

Not convinced? Here are more reasons to choose Freshservice.

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Ticketing dashboard in Freshservice
Manage assets from a single pane

Remove manual labor in provisioning, tracking and managing assets. Increase operational efficiency by tracking assets from a single pane.

Asset life cycle management feature in Freshservice
Reach users where they are

Provide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat.

Service catalog for IT services in Freshservice
Make informed decisions

Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.

Reporting dashboard in Freshservice

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

21-day FREE trial. No credit card required. Check out our 100% transparent pricing

We are the best-rated Service Desk Software in the market

As per Gartner peer review 2019

Criteria
Overall Rating

4.4

4.2

4.7

4.4

4.6

4.5

Product Capabilities

4.6

4.3

4.6

4.4

4.6

4.5

Service & Support

4.5

4.4

4.6

4.4

4.5

4.2

Ease of Deployment

4.3

4

4.7

4.3

4.6

4.5

Willingness to recommend

84%

69%

89%

80%

88%

83%

Evaluation & Contracting

4.4

4.2

4.7

4.5

4.5

4.4

  You're in safe hands

The Freshservice impact on our customers