Powerful Ticketing Software for IT Troubles

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Identify Root Cause

Find out the root cause analysis of the problem.

Approval/Execution

Get approvals or execute the plan, test plan in small group if needed.

Suggest Resolution

Assess the impact and plan out permanent or workaround.

More trouble ticketing features to enhance your service delivery

Incident Management

Managing tickets and automating repetitive workflows has never been easier. The best part is, if you have a small team, you can start with the SaaS based IT trouble ticketing tool for free, and scale up as your team grows.

Service Catalog

The adoption of a cloud based IT trouble ticketing solution depends on the user experience it provides. Give your users a shopping cart experience while requesting for services, and use automation to reduce the turnaround time, further improving UX.

Knowledge Base

Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.

Reporting

Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.

Asset Management

Until your IT assets are properly managed, it’s nearly impossible to effectively manage services or changes. Make informed decisions and stay in charge of your ITIL based online trouble ticketing system.

Gamification

Integrated game mechanics transforms the service desk to a game and makes work fun by motivating agents with rewards for tasks.

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Revolutionise the way you handle Support tickets

Ticketing Dashboard

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

Detailed Ticket View

Link to a problem or change record easily

Ticketing Rules

Prioritize, categorize, and assign tickets based on predefined conditions.

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Top Rated ITSM Software

The Freshservice impact on our customers

An IT Service Desk trusted by over 20,000 customers