Career in IT Support & 5 Hottest jobs you should be looking out for

With the introduction of automation, AI and other technologies, IT job landscape has changed drastically. Therefore, it is important for every IT professional to continuously learn and evolve to meet changing trends. IT folks have numerous options available to choose and skill development is crucial to moving faster in the IT career path. CIOs and CEOs have started to realize the evolving nature of IT and customer expectations. IT skill development programme has to be a top-down initiative. However, some of the traditional IT jobs and titles will remain the same. According to an Industry report for US Market, IT services holds the highest share of 31%.  

IT Careers

Data Source: IDC

IT organization structure varies depending on the company size. Let us look at the conventional IT organizational structure for an enterprise. The following chart classifies the IT team into different categories based on domain expertise.  

IT department chart

IT Career Trends

Spiceworks State of IT 2018 report finds that small and medium-sized businesses have no plans to increase or decrease IT staffing whereas large enterprise businesses with more than 500 employees are more likely to increase their IT headcount in 2018. This means that the expectations for IT professional from these enterprise businesses will also be high in terms of latest technical knowledge.  

70 % of the large businesses will be increasing their IT staffing in 2018 whereas a majority of small businesses have no change in their IT headcount.

IT Career Trend

Source: Spiceworks

Another report prepared by the US Department of Labour finds that the fastest growing occupations will be security analysts (28%), software developers (24%) and computer information research specialists (19%)

Top 5 Hottest Jobs in IT

Business Intelligence Analyst

Business intelligence deals with Big Data analysis, and it requires experience in database & analytics applications, database querying and the ability to derive insights from data. They use the service desk analytics module heavily to find out gaps and suggest changes to existing processes. They are also involved in the Continual Service Improvement (CSI) process of the IT function.   

Cybersecurity Architect  

Cybersecurity and data security are the most important jobs today in IT career. Cybersecurity architects are responsible for defining and implementing security protocols; proposing company-wide security standards. Network security requirements are clearly defined and shared across the team. They work for the entire organization and not just for the IT function. Cloud-based ITSM solution has increased onus to invest time and resource in data security. With GDPR policy being introduced, the security team’s horizon has widened.  

Machine Learning & AI Specialist

An Agentless service desk is a goal for many businesses. Service desk automation has gone to the next level and it is based on past user interaction and patterns observed. Machine learning/AI Specialist is responsible to find out areas to automate and improve overall service efficiency. They should be well versed in related tools and technologies, natural language processing and analyzing the unstructured dataset. Workflows are analyzed and AI/ML technologies help in setting up dynamic workflows based on previous

Network Administrator

The network administrator is an evergreen job that is always in high demand. They are responsible for planning, implementing and maintaining server configurations, network protocols, network configurations and storage information. Their job includes datacenter maintenance and performance monitoring. Network load and other relevant statistics are measured to ensure minimum or zero downtime. Certifications such as Cisco Certified Network Professional (CCNP), CCNA, CompTIA Network+ helps agents to acquire relevant skills and knowledge.    

System Administrator

The system administrator is responsible for hardware and software maintenance. They manage assets such as operating systems, tools, email applications, enterprise applications, servers etc. Sysadmin is accountable for installation and upgrades of hardware and software. Employees contact sysadmins for any technical issues and they are responsible to solve their issues as fast as possible.     

SysAdmin Humour

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What’s Next?

There is a wide skill gap that exists in IT today. However, businesses are constantly looking to increase IT staffing level to implement the latest technologies. If you’re working in IT or considering an IT career in the future, nurture your skillset in the emerging domains such as cybersecurity, AI/ML and software development skills to stay relevant in the industry. Automation will not replace human agents completely but it is important for agents to acquire the right skills that cannot be replaced by bots. IT career has changed a lot from a conventional role to more demanding roles such as app development. Therefore, Stay updated and stay relevant!