Managing tickets and automating repetitive workflows has never been easier. The best part is, if you have a small team, you can start with the SaaS based IT ticketing system for free, and scale up as your team grows.
The adoption of a cloud based IT ticketing solution depends on the user experience it provides. Give your users a shopping cart experience while requesting for services, and use automation to reduce the turnaround time, further improving UX.
Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.
Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.
Until your IT assets are properly managed, it’s nearly impossible to effectively manage services or changes. Make informed decisions and stay in charge of your ITIL based online ticketing software.
Integrated game mechanics transforms the service desk to a game and makes work fun by motivating agents with rewards for tasks.
Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.
Create, edit or remove the ticket rules easily.
Prioritize, categorize, and assign tickets based on predefined conditions.
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Freshservice has helped us improve our ability to serve to requests or queries in an elegant and professional manner. The portal experience is very good.”
HR, Facilities, Security
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
IT, HR, Facilities
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”