Power up your IT service desk with Freshservice

Incident management

 Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

Self-service portal

Enable users to look up solutions from the knowledge base, and let them raise requests directly from your customizable support portal.

Omnichannel support

Cater to requests from multiple teams by setting up pop-ups or chat widgets and dedicated helpdesk emails.

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Trusted by over 40,000 customers

Smart, right-sized service desk for IT support

Automated workflows in Freshservice Automated workflows in Freshservice
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Agent collaboration in Freshservice Agent collaboration in Freshservice
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Smart, right-sized service desk for IT support

Automate your service desk

Set up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts.

Automated workflows in Freshservice Automated workflows in Freshservice
Leverage Service catalog

Provide an e-commerce-like shopping experience for your employees while building multiple service items together.

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Collaborate with agents

Collaborate better with a simple chat-like UI – highlight ticket information, tag a fellow agent or reply to a message.

Agent collaboration in Freshservice Agent collaboration in Freshservice
Enable integrations

Integrate and automate actions with 3rd party apps easily with orchestration center using simple workflows.

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Get ITIL-aligned features when you choose Freshservice

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your cloud-based IT helpdesk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT helpdesk software.

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See what customers and analysts have to say about us

Not convinced? Here are more reasons to choose Freshservice.

Ticketing dashboard in Freshservice Ticketing dashboard in Freshservice
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Service catalog for IT services in Freshservice Service catalog for IT services in Freshservice
Reporting dashboard in Freshservice Reporting dashboard in Freshservice

Not convinced? Here are more reasons to choose Freshservice.

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Ticketing dashboard in Freshservice Ticketing dashboard in Freshservice
Manage assets from a single pane

Remove manual labor in provisioning, tracking and managing assets. Increase operational efficiency by tracking assets from a single pane.

Asset management in Freshservice Asset management in Freshservice
Reach users where they are

Provide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat.

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Make informed decisions

Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.

Reporting dashboard in Freshservice Reporting dashboard in Freshservice

Experience success with Freshservice!

On time go-live

 Smooth transition for accelerated product adoption

Realize quick ROI

Effective onboarding with real-time training

No cost support

 A 24/7 consultative approach rather than a transactional support

21-day FREE trial. No credit card required.

We are the best-rated IT Service Desk Software in the market

As per Gartner Peer Review 2019

Criteria
Overall Rating

4.4

4.2

4.7

4.4

4.6

4.5

Product Capabilities

4.6

4.3

4.6

4.4

4.6

4.5

Service & Support

4.5

4.4

4.6

4.4

4.5

4.2

Ease of Deployment

4.3

4

4.7

4.3

4.6

4.5

Willingness to recommend

84%

69%

89%

80%

88%

83%

Evaluation & Contracting

4.4

4.2

4.7

4.5

4.5

4.4

  You're in safe hands

The Freshservice impact on our customers