Easily close, change status, or communicate about a problem’s associated incidents once it’s resolved by pre-defining specific conditions.
Perform a root cause analysis, and record its impact, symptom, and the solution or workaround within the portal to monitor its progress.
View timeline of events leading up to a problem within the service desk for quick analysis.
Link problems to existing incidents, changes or releases and plan ahead for downtime or service disruptions.
Mark problems as known errors while carrying out a fix to prevent redundancy in resolution, while ensuring agents have ticket context.
Easily create new solutions to problems, and attach links to the workarounds or solutions for easy reference – all from a single window.