The all in one customer engagement suite
Plan and assess changes with the Change Advisory Board (CAB) before changes are rolled out.
Visually track changes through their lifecycle. Ensure fulfillment of mandatory checks and requirements before progressing to the next stage.
Automate change approvals and notifications to agents and end-users alike about any event related to a change.
View tasks and changes scheduled for the day that are automatically added to an agent’s calendar, with the ability to view other agents’ schedules for easy planning.
Set up hierarchical approvals, notify the Change Advisory Board, and approve or reject changes based on their recommendations and comments from the portal.
Monitor the changes upon implementation, add notes to review the change rollout process and effect to continuously improve the procedure.
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