All FeaturesITSMChange Management

Minimize redundancy and manual efforts

Automate change approvals and notifications to agents and end-users alike about any event related to a change.

Manage daily tasks with the Change Calendar

View tasks and changes scheduled for the day that are automatically added to an agent’s calendar, with the ability to view other agents’ schedules for easy planning.

Control approvals on-the-go

Set up hierarchical approvals, notify the Change Advisory Board, and approve or reject changes based on their recommendations and comments from the portal.

Insights from post-release review

Monitor the changes upon implementation, add notes to review the change rollout process and effect to continuously improve the procedure.