In ITSM, problem management requires a standardized, sustainable approach that allows for easy collaboration between agents. Using Freshservice for proactive problem management can reduce up to 40% of your service desk incidents. Isolate problems, link them to previous or existing incidents, perform root cause analyses based on the visual timeline of events, and minimize disruptions to the business.
Keep everyone on the same page when planning new a new release by setting a start and end date, and creating periodic announcements within your Freshservice account. You can also streamline the entire release process by easily documenting build and test plans, and mitigating risks using data provided by the integrated incident, problem, and change management modules.
Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements in your Freshservice account.