Freshservice features to enhance your service delivery

Incident Management

Resolve tickets raised via email, self-service portal, phone, or even in person. Track, prioritize, and automate ticket resolution processes to drive efficiency.

Asset Management

Maintain inventory of IT and non-IT assets. Be it contracts, hardware, software, and other configuration items, track and record asset details throughout its lifecycle.

Service Catalog

Offer multiple services for various departments with the service catalog so users can place and receive requests in no time.

Reporting

Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.

Integrations

Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.

Gamification

Integrated game mechanics transforms the service desk to a game and makes work fun by motivating agents with rewards for tasks.

Sign up for free
Request Demo

Everything you need for IT support

Incident Management

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

Service Catalog

Filter the services by category – from hardware and software to onboarding kits and refund requests.

Asset Management

View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.

Interested in evaluating Freshservice? Check out our pricing
MONTHLY
YEARLY
SPROUT

For getting started

FREE

up to 3 agents and 100 assets

  • 100 End Users
  • Incident Management
  • Self-service Portal
  • Knowledge Base
  • Asset Management
  • AD Integration

View details

Hide details

BLOSSOM

Perfect for small teams

$ 29

/agent/month billed yearly monthly

per additional asset

Everything in Sprout and…

  • Unlimited End Users
  • Custom Reports
  • Multiple Help Desk Emails
  • Custom Domain Mapping
  • Time Tracking

View details

Hide details

GARDEN

Ideal for growing teams

$ 49

/agent/month billed yearly monthly

per additional asset

Everything in Blossom and…

  • Change, Problem, & Release Management
  • Multiple SLAs & Business Hours
  • Priority Matrix
  • Scheduled Reports
  • Custom Roles

View details

Hide details

FOREST

Made for enterprises

$ 99

/agent/month billed yearly monthly

Custom Asset Pricing

Everything in Estate and…

  • IP Whitelisting
  • 1 Hour Support SLA
  • 99.9% Uptime SLA
  • Customer Success Manager
  • Data Center Location

View details

Hide details

Start with a 21-day FREE trial on the ESTATE plan

No credit card required Upgrade, downgrade or cancel anytime No strings attached

Start your free trial

The Freshservice impact on our customers

Trusted by over 10,000 customers