Get ITIL-aligned features when you choose Freshservice
Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.
Plan, rollback changes with your cloud-based IT helpdesk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.
Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT helpdesk software.