Freshservice features to ensure operational continuity & remote employee support

Self-service portal

Enable users to raise requests directly from your IT service desk’s support portal, and customize it to reflect your brand's identity.

Alert Management

Prevent critical issues by identifying the right alerts and creating incidents with a unified interface to manage all alerts

SLA Management

Set multiple SLA policies to create task deadlines and resolve tickets based on priorities.


Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.

Knowledge management

Automatically convert your solutions to knowledgebase articles and boost productivity with canned response templates.

Change management

Visually track changes from planning to roll out, with our IT help desk tool. Manage tasks with our in-built calendar.

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Everything you need for IT support - Anytime, Anywhere

incident management

Filter tickets by incidents and service requests, as well as its properties, and due date.

service catalog

Filter the services by category – from hardware and software to onboarding kits and refund requests.

asset management

View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.

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The Freshservice impact on our customers

An ITSM Software trusted by over 40,000 customers