Freshservice features to enhance your service delivery

Incident Management

Resolve tickets raised via email, self-service portal, phone, or even in person. Track, prioritize, and automate ticket resolution processes to drive efficiency.

Asset Management

Maintain inventory of IT and non-IT assets. Be it contracts, hardware, software, and other configuration items, track and record asset details throughout its lifecycle.

Service Catalog

Offer multiple services for various departments with the service catalog so users can place and receive requests in no time.


Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.


Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.


Integrated game mechanics transforms the service desk to a game and makes work fun by motivating agents with rewards for tasks.

sign up for free
request demo

Everything you need for IT support

incident management

Filter tickets by incidents and service requests, as well as its properties, and due date.

service catalog

Filter the services by category – from hardware and software to onboarding kits and refund requests.

asset management

View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.

21-day FREE trial. No credit card required Check out our pricing

Perfect for small teams

$ 19

/agent/month billed yearly monthly

Try for free
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • Automations
  • Standard Reports
  • Marketplace
  • Unlimited End Users


Ideal for growing teams

$ 49

/agent/month billed yearly monthly

Try for free

Everything in Blossom and…

  • Service Catalog
  • Asset Management
  • Custom & Scheduled Reports
  • Multiple Portal Languages
  • Domain Whitelisting
  • Multiple SLAs & Business Hours
  • Unlimited Mailboxes
  • 100 free assets


Made for enterprises

$ 99

/agent/month billed yearly Annual Commitment only

Try for free

Everything in Estate and…

  • IP Whitelisting
  • 1 Hour Support SLA
  • Audit Logs
  • Customer Success Manager
  • Data Center Location

Pricing for additional assets

We offer 100 free assets from Garden plan. Additional pricing is applicable based on the number of managed assets in your account.

  • 100 assets
  • 250 assets
  • 500 assets
  • 750 assets
  • 1000 assets
  • 2500 assets
  • 5000 assets
  • 10000 assets
  • 20000 assets
  • Unlimited assets


per month
upto 100 assets

Start with a 21-day FREE trial on the FOREST plan

 No credit card required  Upgrade, downgrade or cancel anytime  No strings attached

Start your free trial

You're in safe hands

You're in trusted hands

The Freshservice impact on our customers

An ITSM Software trusted by over 20,000 customers