Freshservice features to enhance your service delivery

Incident Management

Resolve tickets raised via email, self-service portal, phone, or even in person. Track, prioritize, and automate ticket resolution processes to drive efficiency.

Asset Management

Maintain inventory of IT and non-IT assets. Be it contracts, hardware, software, and other configuration items, track and record asset details throughout its lifecycle.

Service Catalog

Offer multiple services for various departments with the service catalog so users can place and receive requests in no time.

Reporting

Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.

Integrations

Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.

Gamification

Integrated game mechanics transforms the service desk to a game and makes work fun by motivating agents with rewards for tasks.

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