All Features IT Service Desk Self Service Portal

Empower employees to raise tickets on their own

Let your employees help themselves by raising tickets directly from the support portal, allowing them to easily track the ticket progress as well.

raising a support ticket in freshservice

Information at your fingertips

Reduce agent workload by enabling users to look up solutions from the knowledge base, items from the service catalog and even tickets they've raised in the past using our new global search. 

search in self-service portal - freshservice

A portal to request for services

Let your employees identify and acquire the exact services they need from the service catalog. Automate and simplify the request fulfilment process, and eliminate errors.

Simply offer multiple services for different departments through the user-friendly service catalog so users can place and receive requests in no time.

service catalog in self-service portal

Customize portal to a T

With the extensive customization capabilities within the service desk, you can make your self-service portal look and behave exactly as you need. 

Drive greater adoption of self-service by configuring your portal according to your branding policies.

Freshservice portal home