Let your employees help themselves by raising tickets directly from the support portal, allowing them to easily track the ticket progress as well.
Reduce agent workload by enabling users to look up solutions from the knowledge base even before raising tickets with Smart Suggestions.
Let your employees identify and acquire the exact services they need from the service catalog. Automate and simplify the request fulfilment process, and eliminate errors.
Simply offer multiple services for different departments through the user-friendly service catalog so users can place and receive requests in no time.
With the extensive customization capabilities within the service desk, you can make your self-service portal look and behave exactly as you need.
Drive greater adoption of self-service by configuring your portal according to your branding policies.