What is ITIL?
Organizations focus heavily on processes and technology to deliver service excellence to their customers. Following a set of industry best practices and frameworks allows companies to realize their objectives easily. This directly influences productivity and improves customer satisfaction. But, the key here is to adopt only those best practices that are necessary and suitable to your business model. This helps in providing excellent service support and delivery.
IT Infrastructure Library, ITIL is a set of best practices for an effective IT Service management, ITSM is followed across companies of all sizes. ITIL enables businesses to handle IT issues and service requests efficiently by assigning clear roles and responsibilities. It helps individuals and organizations to realize business growth and transformation. The primary objective of ITIL service desk software is to continuously improve the way IT support services are delivered. Today, ITIL is widely adopted by many organizations to streamline business operations. So, what does ITIL include? ITIL includes a set of different processes that can be implemented based on organization’s needs and maturity. Service desk ticketing systems of IT and other functions adopt the best practices of ITIL to streamline their processes and workflows.