All FeaturesIT Service Desk

Incident management

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

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SLA Management

Our software lets you set multiple SLA policies to create task deadlines based on different business hours or ticket categories. Now, you can resolve tickets based on priority, and automate escalation rules to communicate violations within the service desk.

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Knowledge Management

Create solutions for your incidents, automatically convert them to knowledge base articles, and improve service desk productivity by setting canned responses for similar requests.

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Service Catalog

Install the user-friendly service catalog module to offer multiple services for different departments, so employees can use the service desk to quickly place and receive requests for items and services.

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Automation

Configure your service desk software to automate repetitive tasks, cutting down on manual effort. Send for approvals and prioritize, categorize, assign and close tickets, all while notifying agents and users automatically.

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Self-Service Portal

Enable users to look up solutions from the knowledge base, and let them raise requests directly from your service desk’s support portal, which can be customized to reflect your brand's identity.

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