Create an availability plan with highly customizable on-call schedules

​​Guarantee 24*7 agent availability to address critical incidents. Distribute responsibility by creating shifts and agent rosters for different time zones, weekdays, weekends and holidays. Create an on-call schedule that fits your organizational needs. 

on call mgmt 1 2x on call mgmt 1 2x

Escalate an issue automatically until it’s acknowledged

​​Leave no stone unturned in getting an incident the attention it deserves by configuring multiple and repeatable levels of escalation. Specify the number of times an on-call agent must be notified before automatically escalating to the secondary or tertiary agents on-call. 

on call mgmt 2 2x on call mgmt 2 2x

Get notified through communication channels of your choice

Notify your agents and experts using phone, SMS, email, etc. and even keep stakeholders updated. Optimize the intensity of a broadcast by selecting channels based on incident priority and escalation level.   

on call mgmt 3 2x on call mgmt 3 2x