For your Customers
For your Employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Streamline incident response with Freshservice On-Call Management and get a massive head start in issue resolution. Enable collaboration between IT and DevOps teams to contain and prevent service outages.
Guarantee 24*7 agent availability to address critical incidents. Distribute responsibility by creating shifts and agent rosters for different time zones, weekdays, weekends and holidays. Create an on-call schedule that fits your organizational needs.
Leave no stone unturned in getting an incident the attention it deserves by configuring multiple and repeatable levels of escalation. Specify the number of times an on-call agent must be notified before automatically escalating to the secondary or tertiary agents on-call.
Notify your agents and experts using phone, SMS, email, etc. and even keep stakeholders updated. Optimize the intensity of a broadcast by selecting channels based on incident priority and escalation level.
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