Managing enterprise IT can be expensive and time-consuming without streamlined processes and systems to support your business goals. With businesses growing faster than ever, IT being more an enabler than a support function, leaders and decision-makers must find new ways to optimize their ITSM processes. At the enterprise level, combining your existing IT service management strategy with IT operations management can help you focus on the efficiency of your operations. It also enables you to deliver exceptional service to your employees. ITOM helps keep your business running smoothly, while ITSM helps keep your employees happy with timely and excellent IT service.

ITOM involves technology infrastructure components and requirements of individual applications, services, storage, networking, and connectivity elements within an enterprise. It is responsible for the smooth functioning of the infrastructure and operational environments that support the application deployment to internal and external customers, including network infrastructure, server and device management, computer operations, IT infrastructure library (ITIL) management, and help desk services to an organization. It mainly represents the tools needed to manage the provisioning, capacity, performance, and availability of the computing, networking, and application environment.

Here are the top benefits of IT operations management:

Drive digital transformation

Every business is pursuing or considering some form of digital transformation. This is a business imperative because digital technologies transform how almost everything is built, bought, and sold and how customers and partners expect to do business. As business needs increase with scale, shifting from legacy IT tools to a cloud ITOM solution can be the linchpin to your digital transformation efforts. Moving your IT operations to the cloud carries immense benefits to the business, such as reduced hardware ownership costs, ease of use and creating better employee/user experiences.

Business continuity and disaster recovery

The current pandemic forced the global workforce to go remote, making things more difficult for IT operations specialists and service desk agents. This remote-work culture increased their workload, demanding that they be available 24/7 to support business needs. 
Businesses can avoid outages and ensure smooth operations using ITOM, especially during business continuity and disaster recovery periods. This comes either as a severe data breach or as a server failure in most cases. It helps to be prepared for the worst, especially when dealing with sensitive data that your organization may not be able to get back. IT operations management (ITOM) can help ensure that everything is backed up according to a strict schedule.

Reduced total cost of operations

Implementing IT operations management principles to your business helps eliminate shadow IT. ITOM provides a single source of truth where you can monitor your entire IT estate, all your assets, and licenses. With visibility over unused software licenses, expired contracts, and duplicate users in the network, you can eliminate those no longer in use. ITOM ensures increased service availability and optimal performance, which leads to greater profits on operations.

Enhanced productivity

ITOM uses automation techniques to make enterprise IT operations faster, easier, and more reliable. With technologies like machine learning, natural language processing, and virtual assistants, you can save valuable time and prevent costly errors. ITOM also helps streamline your incident categorization, building knowledge bases, and ticket assignment processes. Implementing IT operations management (ITOM) in your business ensures that you can maintain an efficient help desk/service desk to get your employees’ issues solved in no time. This will enhance your company’s productivity and your employees’ independence, as they won’t be entirely reliant on your IT team to fix issues.

The global market for cloud system management is expected to grow to USD 31.4 billion by 2025. All the past, present, and foreseeable future developments in and surrounding ITOM lead to the same conclusion. To maximize its business value and agility, IT management must become operationally focused and guided by business needs and goals. Effective ITOM is a critical step toward that goal. It is also a crucial element of the firm, flexible foundation upon which your business can pursue future IT improvements and digital transformation efforts.