Freshservice features to enhance your service delivery

Incident Management

Resolve tickets raised via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive efficiency.

Service Catalog

Offer multiple services for various departments with the service catalog so users can place and receive requests in no time.

Knowledge Base

Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.

Reporting

Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.

Integrations

Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.

Gamification

Integrated game mechanics transforms the service desk to a game and makes work fun by motivating agents with rewards for tasks.

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Revolutionise the way you handle Incidents

Ticketing Dashboard

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

Detailed Ticket View

Create, edit or remove the ticket rules easily.

Ticketing Rules

Prioritize, categorize, and assign tickets based on predefined conditions.

The Freshservice impact on our customers

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