Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.
Cater to requests from multiple teams by setting up pop-up or chat widgets and dedicated helpdesk emails.
Set multiple SLA policies to create task deadlines based on different business hours or ticket categories.
Set up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts.
Gartner Peer Insights Customers' Choice for ITSM Tools
CIOReview Most Promising ITSM award 2020
G2 Service Desk Software Leader Fall 2020
Capterra's Most Popular ITSM Software
Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.
Remove manual labor in provisioning, tracking and managing assets. Increase operational efficiency by tracking assets from a single pane.
Provide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat.
Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.
For getting started
$19
/agent/month, billed annually
$29/agent/month, billed monthly
For growing businesses across their LOBs
$49
/agent/month, billed annually
$59/agent/month, billed monthly
ITSM + ITOM + Project Management for large organizations
$89
/agent/month, billed annually
$109/agent/month, billed monthly
Service management solution for enterprises
$109
/agent/month, billed annually
$129/agent/month, billed monthly
Transaction Definition: Any action taken via the App node in the Workflow Automator.
Suggestion Definition: Solution article or service item suggestion by Freshservice Virtual Agent. We DO NOT count the concierge queries and small talk.
$250
1000 Transactions per pack
Starter, Growth, Pro, Enterprise
Validity: End of Billing cycle
Transaction: Any action taken via the App node in the Workflow Automator
$75/mo
for a pack of 500 assets
Unlimited assets at $1500/mo
Available on Growth, Pro, and Enterprise
$15/user/mo
Available on Pro, Enterprise
Invite other team members to collaborate on Projects. These users will have exclusive access to the Project Management module within Freshservice.
$250
500 suggestions per pack
Available on Enterprise
Validity: End of Billing cycle
Suggestion: Solution article or service item suggestion by Freshservice Virtual Agent.
We DO NOT count the concierge queries and small talk.
$1/employee/month
Available on Pro and Enterprise
Validity: End of Billing cycle
The add-on cost/month is based on the number of employees in an organization
All prices are exclusive of applicable taxes
24 x 7 email support and 24 x 5 phone support included with all plans
No credit card required Upgrade, downgrade or cancel anytime No strings attached
As per Gartner peer review 2019
Criteria |
|
|
|
|
|
|
|---|---|---|---|---|---|---|
| Overall Rating |
4.4 |
4.2 |
4.7 |
4.4 |
4.6 |
4.5 |
| Product Capabilities |
4.6 |
4.3 |
4.6 |
4.4 |
4.6 |
4.5 |
| Service & Support |
4.5 |
4.4 |
4.6 |
4.4 |
4.5 |
4.2 |
| Ease of Deployment |
4.3 |
4 |
4.7 |
4.3 |
4.6 |
4.5 |
| Willingness to recommend |
84% |
69% |
89% |
80% |
88% |
83% |
| Evaluation & Contracting |
4.4 |
4.2 |
4.7 |
4.5 |
4.5 |
4.4 |
SOC 2 Compliance
GDPR Ready
EU-US Privacy Shield
HIPAA Compliance
"We chose Freshservice over Servicenow because of ease of use, focus to customer service and the overall experience"
"We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art"
"One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents"
"Freshservice is easy to use, everybody understands it, doesn't take very long for anyone to learn"
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