The smart IT help desk software

Freshservice, the cloud-based IT help desk software, helps you manage your IT team’s daily activities

Empower your agents to work better

Enable agents to easily create solutions for incidents, automatically convert it to knowledge base articles and attach them to ticket responses at the click of a button. Similarly, improve productivity by responding to similar requests with canned responses. Completely eliminate redundant and mundane processes with Freshservice’s IT help desk software.

Ticketing

Enable agents to easily create solutions for incidents, automatically convert it to knowledge base articles and attach them to ticket responses at the click of a button. Similarly, improve productivity by responding to similar requests with canned responses. Completely eliminate redundant and mundane processes with Freshservice’s IT help desk software.

Manage your tickets from anywhere

Mobile

Simplify service management further with Freshservice’s mobile IT help desk app for iOS and Android. You can easily provide end-to-end support within teams, handle approvals, manage all your assets, let users request for services, and gain complete visibility into ticket statuses. From letting you quickly scan barcodes to add assets to attaching photos to tickets for more context, handle all your help desk tasks even when you’re away from your desk.

Manage your tickets from anywhere

Simplify service management further with Freshservice’s mobile IT help desk app for iOS and Android. You can easily provide end-to-end support within teams, handle approvals, manage all your assets, let users request for services, and gain complete visibility into ticket statuses. From letting you quickly scan barcodes to add assets to attaching photos to tickets for more context, handle all your help desk tasks even when you’re away from your desk.

Shop on the portal for your IT needs

Eliminate errors, by automating and simplifying the request fulfilment process with your IT help desk software. The service catalog provides your users with a smart, hassle-free portal similar to shopping online, to identify and acquire the exact services they need – be it onboarding kits or software. Simply offer multiple services for different departments through the user-friendly service catalog in your help desk software so users can place and receive requests in no time.

Amazon

Eliminate errors, by automating and simplifying the request fulfilment process with your IT help desk software. The service catalog provides your users with a smart, hassle-free portal similar to shopping online, to identify and acquire the exact services they need – be it onboarding kits or software. Simply offer multiple services for different departments through the user-friendly service catalog in your help desk software so users can place and receive requests in no time.

Manage your assets effortlessly

Service catalog

Take complete control of your IT and non-IT assets with the CMDB. Track hardware, software, and contracts throughout its lifecycle, manage licences, automate asset discovery, calculate depreciation and understand dependencies and impact better in your IT help desk software. Freshservice’s simple UX and powerful CMDB lets users automatically map related tickets to assets and vice-versa in a single view. With the added functionality of custom reports for assets, users can plan better for the future and reduce IT overheads with Freshservice, the IT help desk software.

Manage your assets effortlessly

Take complete control of your IT and non-IT assets with the CMDB. Track hardware, software, and contracts throughout its lifecycle, manage licences, automate asset discovery, calculate depreciation and understand dependencies and impact better in your IT help desk software. Freshservice’s simple UX and powerful CMDB lets users automatically map related tickets to assets and vice-versa in a single view. With the added functionality of custom reports for assets, users can plan better for the future and reduce IT overheads with Freshservice, the IT help desk software.

Motivate your agents to achieve more

Freshservice is the only IT help desk software with built-in game mechanics that improve team morale and engagement. The exclusive integrated game mechanics transforms your internal service desk to a game. Create a fun work environment by motivating agents with award points/trophies for various tasks. Every resolved incident is a level up the leaderboard, and each satisfied customer is a bonus point; all you have to do is sit back and witness seamless IT support with your IT help desk software.

Motivate your agents to achieve more

Motivate Agents

Freshservice is the only IT help desk software with built-in game mechanics that improve team morale and engagement. The exclusive integrated game mechanics transforms your internal service desk to a game. Create a fun work environment by motivating agents with award points/trophies for various tasks. Every resolved incident is a level up the leaderboard, and each satisfied customer is a bonus point; all you have to do is sit back and witness seamless IT support with your IT help desk software.

Measure your KPIs with custom reports

Measure kpi

With the advanced reporting capabilities in Freshservice, identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with the predefined and custom reports available for tickets, assets, and changes in your IT help desk software. By easily producing metrics and reports, you can measure your agent and team performance, as well as schedule and automate reports in formats of your choice.

Measure your KPIs with custom reports

With the advanced reporting capabilities in Freshservice, identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with the predefined and custom reports available for tickets, assets, and changes in your IT help desk software. By easily producing metrics and reports, you can measure your agent and team performance, as well as schedule and automate reports in formats of your choice.